Frequently Asked Questions for Games2Go
Review below for commonly asked questions and answers.
What Time Will We Arrive?
The Game Coach may arrive 10-30 minutes before, but rest assured his door will be open for your guests by the start of your party.
How Do the Invitations Work?
As soon as you confirm your party and request your invitations, we mail them to you.
How Do I Know the Trailer Can Come to My House?
Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill or corner we can come. Otherwise, you can divert us to a nearby park, church or parking lot!
Will the Kids Know What to Do?
The Game Coach will help and instruct the kids. We make sure it’s the party of the year.
What if Too Many People Show Up to the Party? Is There an Extra Charge?
Certainly not! Bring them on! We’ll keep them all having fun!
Do I Tip the Game Coach?
The Game Coach is there to make sure that your group is making the most of our high-tech fun. Tipping for exceptional service is a great idea, but not required.
Should I Be Concerned About the Types of Games for Kids?
If you have such concerns, inform the Game Coach upon arrival and he will make sure that the gaming is appropriate. Otherwise, he will follow the lead of the guest(s) of honor and make sure they are having the times of their lives!
What About the Weather?
We come rain, shine, cold or hot — we are climate controlled! As long as it is safe for us to drive, we’ll be there.
What Happens if I Need to Cancel?
NO REFUND in the event of reservation being cancelled. Games2Go will make every effort to reschedule your event within 90 days with no penalty to another date, should cancellation be necessary.
How Do I Pay for the Party in Advance?
Our reservations go quickly. In order to hold your booking, you must pay a deposit or make payment arrangements prior to the party. Otherwise, your date and time is still open for booking by others.
How Do I Do This? How Do I Look Into Booking a Party?
From our “Book Now” page, choose your date and time and we’ll respond letting you know if it is available. Just confirm and that’s it!
I Submitted a Booking Request, but Have Not Seen an E-Mail or Invoice. Why?
Please check your “Spam” or “Junk” folder in your e-mail program to make sure our response didn’t get sent there. Please be sure to mark our email as “not spam” so our emails come to your inbox from now on!
What Time Should I Schedule the Party?
We suggest that you tell your guests that the party is a half hour to one hour before our arrival time. This will allow guests time to eat first, and see the grand arrival of our mobile video game theater!
Do I Request Certain Games?
Games2Go will bring our full game library to every event, and your Game Coach will ensure player appropriate games are available. Kids will not have access to certain games without parental consent.
Do I Have to Pay for the Party in Advance?
Our reservations go quickly. In order to hold your booking, you must pay online. Otherwise, your date and time is not reserved and/or confirmed.